Shipping & returns
Solasta ships all orders through USPS, anywhere in the United States (unless prohibited). Payment, receipt, and tracking information are provided via email after orders are completed.
What shipping methods does Solasta offer?
Solasta offers free standard 3–5 day shipping via USPS for orders over $79.95 and 3-5 day shipping for a flat rate of $9.95 for all orders under $79.95.
Free shipping is offered when the subtotal is over $79.95 - this does not include taxes or discounts.
Can Solasta ship outside of the United States?
We do not ship internationally as of yet.
Can Solasta ship to military bases?
Solasta can ship to APO/FPO bases using USPS, which takes 2 to 7 business days for delivery. Shipping rates free for all orders over $79.95 and $9.95 for all orders under $79.95.
How can I track my order?
Your order confirmation will include a tracking number.
How soon can Solasta ship my order?
Orders ship within 24 hours excluding weekends
Solasta offers a 30-day money-back guarantee. If you’re not 100% satisfied with our product, reach out to our customer service, and we’ll make it right. All refunds/exchanges are subject to review, provided at the discretion of Solasta. All gift card sales are final.
How much time will I have to make a return claim?
You have 30 days from your purchase date to make a return
How do I return my Solasta order?
Solasta orders are backed by a 100% Satisfaction Guarantee – no matter the case. Simply contact our customer service.
Can I request a refund?
Yes, you can request a refund within 3- days of your purchase date – no matter the order size; you can receive a full refund if you’re not 100% completely satisfied with all Solasta products.
Where can I take my Solasta order to be returned?
You may be asked to return the product back to our main location. If you purchased a Solasta product from a retail location, please follow the store’s return policy.
How long does it take to receive a refund?
It may take up to 5 business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.